There is a 24-hour cancellation policy on spa treatments, please allow enough time to reschedule if you think you may not be able to make it, as no shows will be charged at the full amount.

The cancellation policy for spa packages is 48 hours and a full payment at the time of booking on all spa packages is required.

Please note no refunds are given for appointments cancelled within less than 24 hours.

Arrivals

We recommend that you arrive at least 15 minutes prior to your appointment time so we can ensure you are comfortable, prepared, and receive your full treatment time. Please note that late arrivals cannot receive an extension for their treatment time and the full treatment price will apply.

Medical Conditions

If you have any medical conditions or are in the first trimester of pregnancy, we advise you to consult a doctor before undertaking treatments. Please inform your therapist of any allergies that you suffer from or medication that you are taking as it may affect your course of treatment.

Dietary Requirements

If your package includes a Cream or Afternoon Tea please confirm your food and beverage booking time, and any special dietary requirements with Reception directly on 01803 206031.

What to Wear

When arriving for treatment, please wear loose clothing if possible. Towelling robes may be provided by your therapist. Appropriate swimwear is required whilst using the spa pool and surroundings. Gym attire and correct footwear must be worn in the gym.

We are Family-Friendly

Families and supervised children are welcome in the pool area.

Valuables Lockers are provided in the pool area but are the responsibility of the individual to look after their own valuables. The spa does not accept responsibility for any lost valuables during spa treatments. £1 deposit is required for the lockers.

Discounts: We offer a 10% Emergency Services discount on all spa treatments (excluding packages)